How important are a standard set of terms and conditions?

Published: 13th May, 2015

Question asked by @enterpriseleeds

Contracts with your customers are vital.  Otherwise how does your customer know what you are doing for them and what you are going to charge them.  Standard terms enable you to determine the basis on which you are contracting with your customer and inevitably will be biased in your favour so will be a significant help if you ever fall out with a customer.