We have refreshed our purpose, vision and value to capture what’s always been true about LCF Law:
- We genuinely care about people.
- We find better ways forwards.
- We do what we say we’ll do.
This reflects who we are today and will continue to keep us focused as we scale.
Purpose, Vision and Values
Our purpose is the difference we make: We look after you.
Our vision is where we’re heading: We’re the firm people love to work with.
Our values guide how we work every day: Supportive, Creative, Assured.
Why now? And why does it matter?
We’ve built something strong. A talented team, solid systems and a culture grounded in doing the right thing. As LCF Law moves into it’s next chapter, it’s the right moment to be intentional about what we stand for and how we work together.
None of this is new. We already live these values when we support a colleague under pressure, when we speak up with ideas on better processes or when a clients trusts us to deliver and we do. What’s new is naming them clearly so that we can hold onto what makes LCF Law what it is as we continue to grow.
We want to grow in a way that keeps this a place where people do their best work, build careers they’re proud of and where clients know they’re genuinely looked after, not just served.
These values aren’t aspirational. They’re a commitment.
Our Values
Caring, Attentive, Understanding
Behaviour – how we show up everyday
- We stay in touch with clients even when there’s no active matter, because relationships matter.
- We help people grow by giving honest feedback, creating opportunities and backing them when they try something new.
- We listen properly and respond with empathy, whether it’s a colleague under pressure or a client facing uncertainty.
- We take time to understand what people really need, not just what they’re asking for.
- We look out for each other – if someone’s struggling, we step in without being asked.
Supporting System – how we embed our behaviours
- Wellbeing strategy & support such as our employee assistance scheme.
- Approachable leadership structure.
- Regular proactive communication within and across teams, from quarterly appraisals to firm wide town hall updates.
- Processes and systems to stay connected with clients between instructions.
Adaptable, Open-minded, Innovative
Behaviour – how we show up everyday
- We put the human relationship first, then use our systems and expertise to support it – not the other way round.
- We look for opportunities to make things better: client experiences, internal processes, our own skills and knowledge.
- We trust people to use their judgement and find solutions that work for their situation.
- We question whether the way we’ve always done things is still the best way, and we’re open to trying new approaches.
- We encourage people who spot ways to improve.
Supporting System – how we embed our behaviours
- Regular systems and process reviews.
- Client subscription services for flexible access.
- Engaging client events that build relationships.
- Employee engagement surveys & action plans, to respond to colleague feedback.
- CSR initiatives that connect us to our communities.
Dependable, Confident, Consistent
Behaviour – how we show up everyday
- We bring calm and clarity to difficult situations, so clients and colleagues feel confident things are under control.
- We’re bold enough to challenge when needed and patient enough to get things right.
- We’re honest about what we know and what we don’t – credibility comes from being genuine.
- We do what we say we’ll do, even when circumstances make it difficult.
- We create a welcoming environment where people feel they belong and can do their best work.
Supporting System – how we embed our behaviours
- Clear recruitment and career development pathways.
- Strong leadership and management structure.
- Service Level Guarantee.
- Transparent firm-wide communication of strategy and plans.
- Enabling personal ownership of objectives & goals
Our purpose and values already exist in hundreds of small decisions we make each week. The point isn’t to change who you are; it’s to recognise and reinforce what’s already working.
What this looks like in practice – everyday examples
Being supportive: This might mean noticing a colleague’s struggling with their workload and taking ten minutes to help reprioritise. Or keeping in touch with clients between matters, because you know legal issues don’t respect neat project timelines.
Being assured: These principles shape how we make decisions who we recruit, how we develop people, what we celebrate, how we measure success. This will be reflected in appraisals, training programmes and client feedback processes. Not because we’re imposing something new, but because we’re being more intentional about protecting what makes this firm special.
Being creative: It can be as simple as questioning whether a process still makes sense, or suggesting we approach a client conversation differently. The best innovations usually come from people closest to the work who think “there’s got to be a better way.”
These moments happen dozens of times a day across the firm. They’re what turn our purpose and values from nice ideas into the actual experience of working here and working with us.
What changes and what stays the same
These principles shape how we make decisions will changes. Things such as who we recruit, how we develop people, what we celebrate, how we measure success.
The fundamentals that attracted you to LCF Law in the first place will stay the same. These will be the colleagues who have your back, the clients who trust you with their most important issues and the sense that this is a firm that does things properly.
We’re not reinventing ourselves we’re being clearer about who we already are, so we can keep being that firm as we grow.
"These principles aren't new - they're what already makes LCF Law special. Putting them into words just helps us be more deliberate about protecting and strengthening what we built together."
Ragan Montgomery - Managing Partner
